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Privacy Policy

 

Last Updated: [01/10/2025]

 

Welcome to High Level Porch & Patio, your premier Charlotte, NC-based outdoor living company. This Privacy Policy outlines how we collect, use, protect, and disclose information and data when you use the High Level Porch & Patio website (https://www.highlevelporchpatio.com/). This Privacy Policy applies to all users of the website.

 

1. Information We Collect

a. Personally Identifiable Information

At High Level Porch & Patio, we prioritize your privacy and understand the importance of protecting your personal information. We collect personally identifiable information (PII) under several circumstances to enhance our services and your experience with us. When you:

  • Request a free estimate through our website: To assist you in getting an accurate estimate for your project, we collect details such as your name, contact information (including phone and email address), and specifics about the project you’re envisioning. This information helps us tailor our response to meet your specific needs.
  • Contact us via email or phone: Whether you’re reaching out for more information about our services, need support for an ongoing project, or have any questions, we collect your contact information and any other details you choose to share during our communication. This might include your preferences, opinions, or concerns regarding our services or products.
  • Engage with us through our services: When you hire us for your porch or patio project, we collect information necessary to execute the contract and ensure your satisfaction with our work. This includes detailed information about your project requirements, preferences for design and materials, and feedback throughout the project lifecycle.

This personally identifiable information helps us to cater our services directly to your needs, ensure effective communication, and maintain a high standard of customer satisfaction. We are dedicated to keeping your personal information secure and will only use it in ways that are described in this privacy policy, or with your explicit consent.

b. Non-Personally Identifiable Information

As part of our commitment to providing a personalized and efficient online experience, our website automatically collects non-personally identifiable information (non-PII) about your visit. This information helps us understand how our website is used and how we can improve our services. When you visit our site, we may collect:

  • IP address: Your IP address is a unique number assigned to your device that lets you access the internet. We use this to diagnose server problems, administer our site, and gather demographic information.
  • Browser type: Understanding which browser you use helps us optimize our website’s performance across all platforms and ensure the best user experience.
  • Access times: Tracking the times you visit our site helps us identify peak usage periods, enabling us to plan for increased demand and ensure our site performs well when you need it.
  • Referring website addresses: This helps us understand where our traffic comes from, which in turn assists us in creating better marketing and outreach strategies.

This non-PII is critical for improving your experience on our website. It enables us to make informed decisions regarding the design and functionality of our site, ensuring it meets your needs and preferences.

 

2. Use of Your Information

At High Level Porch & Patio, the information we gather plays a crucial role in delivering an exceptional service and user experience. Here’s a deeper look into how we utilize this information:

  • Provide, Maintain, and Improve Our Services

We use your information to ensure the smooth operation, maintenance, and enhancement of our services. This encompasses using your personal details to finalize and execute contracts for your projects, ensuring we meet your specific requirements and preferences. Additionally, we continuously seek ways to enhance the quality and efficiency of our offerings. For instance, feedback and details from your interactions with us may guide adjustments in our service strategies, project management methodologies, and customer service practices.

  • Personalize Your Experience on Our Site

Understanding your preferences and usage patterns allows us to customize our website and services to better suit your needs. This could mean adjusting the content displayed to you based on your previous interactions or preferences, thereby making your site navigation more intuitive and your experience more engaging. This level of personalization is aimed at making our website more user-friendly and relevant to your specific interests and needs.

  • Communicate with You, Respond to Your Inquiries, and Fulfill Your Requests

We recognize the importance of effective communication. Using your contact information, we reach out to provide requested information, respond to your inquiries swiftly, and fulfill any requests you may have, whether they’re about project estimates, service details, or scheduling. This ensures a seamless interaction between you and our team, keeping you informed and engaged throughout your project’s duration or our service provision.

  • Send You Information About Your Transactions and Updates About Our Services

Staying informed is key to a satisfactory service experience. We use your collected information to send important updates regarding transactions, such as confirmations, changes, or any relevant information concerning your dealings with us. Moreover, we keep you in the loop about any updates to our services, upcoming promotions, or any news we believe would interest you, contributing to a more inclusive and informed customer relationship.

  • Analyze Website Usage and Trends

The non-personally identifiable information we collect, like website access times and browser types, is crucial for analyzing how our website is used and spotting trends. This involves understanding which sections of our site are most popular, how user interaction unfolds over time, and identifying opportunities to improve. By analyzing website usage and trends, we can make informed decisions on website design enhancements, develop more relevant content, and optimize our services for a better user experience.

Through these comprehensive uses of your information, High Level Porch & Patio aims to create a more personalized, efficient, and satisfying engagement for every individual who interacts with our business, ensuring our services not only meet but exceed your expectations.

 

3. Cookies and Tracking Technologies

Our website, like many others, employs cookies and various tracking technologies to monitor the activity on our platform and retain certain types of information. Cookies are small data files placed on your device or computer that help us to personalize and enhance your online experience with us.

Tracking technologies such as beacons, tags, and scripts are also used for collecting and tracking information and for improving and analyzing our Service. These technologies help us understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

You have the option to set your web browser to decline all cookies or to signal when a cookie is being dispatched. It’s important to note that if you do not accept cookies, you might not be able to use certain segments of our Service. Some features that rely on cookies for functionality might be disabled, which may impact your user experience on our site.

 

4. Sharing Your Information

We deeply value your privacy and take care to protect your personally identifiable information. Our policy is clear: we do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without giving you notice ahead of time. Exclusions to this policy include website hosting partners and other third parties who assist us in managing our website, running our business, or servicing our users. These partners and third parties are also bound by agreements to maintain the confidentiality of your information.

Sometimes, we may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

5. Security

We remain firmly committed to safeguarding the information that you share with us. We understand that the security of your information is fundamental, which is why we have instituted appropriate physical, electronic, and managerial measures to secure the information we collect online from unauthorized access, disclosure, alteration, or destruction.

Our security protocols include the implementation of secure network architectures, encrypted storage and transmission of data, and regular updates to our security practices and the protection measures we employ. These procedures are meticulously reviewed and updated to adapt to new threats and advances in technology.

Our team is trained to understand and implement these security measures effectively, ensuring that your data is treated with the utmost care and protection. We are dedicated to continual improvement of our security practices to ensure that the integrity and confidentiality of your data are maintained.

 

6. Your Rights

In line with our commitment to uphold the privacy and protection of your personal data, we recognize and empower you with several rights concerning your data. These rights include:

  • Access: You hold the right to request access to your personal data that we hold. This enables you to receive a copy of the personal data we have about you and check that we are lawfully processing it.
  • Correction or Deletion: If you believe that any information we are holding on you is incorrect, incomplete, or irrelevant, you have the right to request that we correct or delete this information.
  • Objection to Processing: You have the right to object to our processing of your personal data if you feel it impacts your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights.
  • Request Restriction of Processing: This right allows you to ask us to suspend the processing of your personal data in specific scenarios, such as if you want us to establish its accuracy or the reason for processing it.
  • Transfer: You may also request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: In circumstances where you have provided your consent to the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

To exercise any of these rights, please get in touch with us using the contact details provided below. We strive to respond to all legitimate requests within one month.

 

7. Changes to This Privacy Policy

Our commitment to your privacy means that our practices evolve as technology and legal requirements change. Consequently, we reserve the right to update this Privacy Policy at any time. Changes to our privacy practices will be made known to you through updates to this Policy on our page. We encourage you to review our Privacy Policy regularly to stay informed of how we are protecting your information and to see any updates or changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

 

8. Contact Us

We value your feedback and questions on this Privacy Policy and our privacy practices. If you have any inquiries, comments, or concerns, please do not hesitate to reach out to us at:

  • Phone: 704-234-7062
  • Email: info@highlevelporchpatio.com

We are dedicated to ensuring your data protection and privacy and are available to address any questions or issues you may have.